Start Workflow

Initialize routing workflow

Input: Customer Query

Setup: globalThis.fetch = fetch

Classify Query

Determine type and complexity

Classify: type (general, refund, technical) + complexity (simple, complex)

Model: openai/gpt-4o • Step 1

Route: General

Handle general inquiries

Expert customer service agent • Model: gpt-4o-mini (simple) / o4-mini (complex)

Conditional routing

Route: Refund

Handle refund requests

Refund specialist • Follow policy • Model: gpt-4o-mini (simple) / o4-mini (complex)

Conditional routing

Route: Technical

Handle technical support

Technical specialist • Step-by-step troubleshooting • Model: gpt-4o-mini (simple) / o4-mini (complex)

Conditional routing

Complete

Workflow finished

Response generated based on classification

Status: Success

Classify and route to specialized handlers

ClassificationConditional Routing